Refund Policy
Where your money goes
when an order doesn't finish.
Last updated June 2026. By using SMMRadar, you agree to the terms below — covering balance refunds, order cancellations, partial deliveries, and dispute resolution.
General refund policy
Because our services are digital, refunds depend on order status. Once a service has been delivered or has started processing, refunds may no longer be available.
SMMRadar reviews each request individually and reserves the right to approve or deny refunds based on the circumstances of the order.
Account balance refunds
Unused balance can be refunded if all of the following hold:
- The request comes from the account owner.
- Identity verification may be required first.
- Refunds return to the original payment method when possible.
- Payment gateway fees may be deducted.
- Processing time varies by payment provider.
Funds already spent on orders don't count as unused balance.
Order cancellations
Cancel and get a balance credit if:
- Order status is still Pending.
- Processing hasn't started yet.
- The service is unavailable or can't be delivered.
Cancellation is no longer possible once:
- Status is Processing, In Progress, or Completed.
- Delivery has already begun.
- The provider doesn't allow cancellation mid-process.
Partial delivery refunds
If an order can't finish completely, the undelivered portion is credited back to your account balance — exactly as shown in the calculator above.
Non-refundable situations
- The order was fully delivered.
- You provided an incorrect username, URL, or account detail.
- The target account or post was changed, deleted, restricted, renamed, or made private mid-delivery.
- Delays were caused by platform-side updates or restrictions.
- Dissatisfaction is based on preference after a successful delivery.
- You simply changed your mind after ordering.
- The order violated SMMRadar's Terms of Service.
Refill and service guarantees
- Refill requests must be made within the stated warranty window.
- Eligibility depends on that specific service's description.
- Services without a refill guarantee aren't replaced after delivery.
If a refill can't be provided, SMMRadar may, at its discretion, issue a partial or full refund to your balance.
Refund request procedure
- 1Log in to your SMMRadar account.
- 2Open a support ticket.
- 3Include the order ID, service name, a description of the issue, and screenshots if you have them.
Our support team reviews each request and responds within a reasonable timeframe.
Processing time
balance refunds
Applied immediately
payment method refunds
3–10 business days
Exact timing can vary depending on your bank or payment gateway.
Chargebacks and payment disputes
Reach out to SMMRadar support before opening a chargeback or payment dispute and give us a chance to resolve it.
Filing a chargeback first may lead to:
- Account suspension
- Order cancellation
- Permanent account termination
- Restriction from future use of SMMRadar
Fraudulent disputes are contested with evidence of delivery.
Abuse of refund policy
Refund requests may be denied and accounts suspended for repeated refund abuse, false claims, fraudulent transactions, unauthorized payment activity, or manipulation of service delivery. Any attempt to exploit the refund system can result in immediate termination.
Policy changes
This policy can be updated at any time without notice. Changes take effect as soon as they're published here. Continuing to use SMMRadar means you accept the current version.
Need help with a refund?
Reach our support team through the SMMRadar Support Center for any questions about this policy or an existing request.
Open support center →